KrestrelSupport
Contact information and answers to common questions.
Contact us
Email support@krestrel.com and we'll get back to you within 2 business days. When reporting a problem, it helps to include your device model, iOS/Android version, and a short description of what happened.
Frequently asked questions
How do I create an account?
Open the app and tap Sign up. Enter your name, email, and a password, and confirm that you are the parent/legal guardian and 18 or older. We'll email you a 6-digit code — enter it in the app to verify your account. No links to click.
I didn't get my verification code.
Check your spam/junk folder and confirm the email address you entered is correct. Codes can take a minute to arrive. You can request a new code from the verification screen. If it still doesn't arrive, email us.
How do I invite another caregiver?
From your child's care circle, send an invitation to the caregiver's email address and choose what they can access. They'll receive an email invitation to join. You can change or remove their access at any time.
How do I add labs, meals, medications, or appointments?
Open your child's profile and use the relevant section.
How do I export my data?
Email support@krestrel.com from your account's email address and request an export. We'll verify the request and send you a copy of your data.
How do I delete my account and data?
In the app, go to Settings → Danger zone → Delete account. This permanently deletes your caregiver account and the child records you own — profiles, growth, labs, medications, adverse events, food logs, appointments, and notes. This cannot be undone. If you can't access the app, email us to request deletion and we'll verify and complete it for you.
Is my child's health data private?
Yes. Your data is encrypted, isolated to your account, and never sold, advertised against, or used for third-party tracking. Read the Privacy Policy for details.
Does the app give medical advice?
No. Krestrel is a record-keeping tool. Nutrient values are USDA references. It is not a substitute for professional medical advice — always consult your child's healthcare provider. See our Terms of Use.
Report a security or privacy concern
If you believe you've found a security vulnerability or a privacy issue, please email support@krestrel.com with details so we can investigate promptly.